General FAQ

Why choose our QR codes?

Top 5 reasons to choose our QR codes:

  1. Unique, customisable design: Choose your desired colours, dot and eye pattern, and insert your photo to your QR code to make it recognizable.
  2. Yours forever: No expiry date for your QR code, no scan limit.
  3. Dynamic: change its content anytime, without changing QR image.
  4. Ad-free, unlike those free online QR codes
  5. Stores a variety of content types: Can contain a mix of information like text, documents, photos, and web links - all in one spot online for easy access. Furthermore, these pieces of information are neatly organized for you to navigate through easily. On the other hand, QR codes offered elsewhere are usually to a website or phone number (only one type of content).

You can reap these benefits, on top of many others like greater convenience, high-resolution QR code image, and flexible commercial usage, at competitive, low-cost prices.

What are QR codes?

A QR code is a type of barcode that can be read easily by a digital device and can store different kinds of information like URLs and files.

What is a dynamic QR code?

The contents of your QR code can be changed without changing the QR image. For example, you can change your company information while keeping the QR image unchanged; there is no need to reprint your QR code or update your QR image inside your digital or printed media (brochure).

How can QR codes be used?

QR codes can be input into a variety of digital media forms. These include:

  • Documents (PDF, DOC, XLS)
  • Email
  • Mesage
  • Vidmedia post

They can also be placed in hard copies of marketing material, such as your flyer, banner, or business card.

What are our packages?

We saw the power of QR codes and wanted to create solutions targeted to
address the needs of people in specific markets. Thus, we offer innovative packages, each containing a mixture of our products. The mixture can contain different types of QR codes, Create-a-form service, Print QR label service, etc. The components of our individual packages are specially selected to complement one another.

Security Concern

Will my QR code data be secure?

Yes, multiple security measures have been put in place to ensure your personal information is protected.

  • All data in transit is secured via SSL encryption (HTTPS).
  • All data is stored in our encrypted Amazon Web Service database (RDS) servers in Oregon, United States.
  • All data at REST is secured via AES256 encryption.
  • We use Cloudflare as a proxy, with an extra layer of protection, including DDoS attacks.
  • Data is accessible to select technical staff only, who resolve customer issues when a request is raised by the customer.
  • We've added a layer of verification of URLs encoded into QR Codes using Google SafeBrowsing API to restrict the use of infected URLs, enhancing the data protection of end-users.
Will my information be sold to 3rd parties?

All personal information is confidential and will not be passed to any 3rd parties.

Can you recommend a trustable QR code scanner?

We recommend the app ‘Kaspersky QR Scanner’.

It instantly checks that a scanned link is safe before submitting any information to you.

The scanner provides QR code authentication and alerts you of any potential dangers behind a QR code, such as:

  • A phishing scam
  • A forced app download or premium text message scam
  • Dangerous links


Is it compulsory to have an account and email to make purchases?

Yes, we have to use a secured e-commerce account system to ensure accountability in the sales orders and allow us to communicate with you. Your email will be the channel we would use to seek any clarification that we need from you.

Can I request a refund?

We do not practice refund policy because of the non-reversible resources committed to create the product.

How do I delete my account or particular QR code?

You can write to us, and we will follow up with the request.


How do I create a QR code?
  1. Order a QR code from our Shop
  2. After payment and acknowledgement of your order, we will email you a form for you to fill up your desired contents and select your QR code design and colour.
  3. We will email you your QR code after we have created it – based on your submitted form details.
  4. Your QR code is ready for use!

Refer to our blog for more details.

How can I add a form to my QR code?

You can order a Create-a-form service from us and we will add the form to your QR code page upon your request. Please contact us to discuss the details.

Can I order a hard copy of my QR code?

Yes, we offer printing services to print your QR code out as premium quality stickers.

Can I change my QR code content?

Yes, you can change the contents anytime for the first 14 days after your purchase free of extra charges.

After 14 days, changes to your vCard-QR content will require a service fee (see Change QR content service.)

You can also choose to add content features to your vCard-QR code by purchasing our Add QR content service.

Can I change my QR code design?

Yes, we offer a complimentary change of your QR code design during the first 14 days after purchase. Subsequent changes in design would have a small service charge of $5 each.

If you wish to make changes to your QR code’s colours, you can use the colour picker on this website.

Can I add new contents or features (e.g. file, video, social media profile) to my QR code?

Yes, you can purchase our Add QR content service.

Do I need to pay for a subscription?

There is no monthly subscription but there would be a small annual fee just
to maintain your QR contents in our cloud.

Is there any expiration date for my QR code?

No, your QR code has no expiry date, and it uniquely belongs to you, all information (phone number, emails, etc.) can be updated easily. To let your QR code stay activated, a small yearly fee of $3-5 after your purchase is needed for our cloud hosting services.

What happens when my QR code is de- activated?

Once we disable your QR code, the contents will no longer appear even when scanned. We will hold the QR-content for 3 months in our cloud before we deleted it permanently.

Can I reactivate my QR code after de- activating it?

Your QR code will be kept in our system for 3 months temporarily before it is purged out of the cloud permanently. We can reactivate the QR code again as long as it is still in our cloud.

How do I cancel my QR code?

If you wish to de-activate your QR code, please contact us.

Are there any tutorials on how to use my product?

Yes, you can refer to the User Guide page and look for your specific product.

Is there a limit to how many times my QR code can be scanned?

No limit, your QR code can be scanned as many times as possible. The number of scans will also be captured in our system.

Why can’t I edit my QR code on my own?

In view of the cyber security and protection of your personal data, we will only allow authorized personnel to verify and edit your QR code.

How can my QR code be clickable?

Your QR code can be made clickable by attaching a hyperlink to it. A clickable QR code can be input in documents such as your digital flyer and word document, as well as in your email signature.

For examples of such applications, you can refer to the User Guide for our respective products.

What will be the file type of my soft-copy QR code?

We will email you your QR code in secured pdf format to ensure its high resolution.

Does your QR need a special QR code reader or app?

Our QR codes can be read by any QR code scanner, but we recommend the
use of Kaspersky QR Scanner.

It instantly checks that a scanned link is safe before submitting any information to you.

The scanner provides QR code authentication and alerts you of any
potential dangers behind a QR code, such as:

  • A phishing scam
  • A forced app download or premium text message scam
  • Dangerous links
How to choose the colours for my QR code?

You can refer to this website for helpful tips on possible colour combinations.

Do not pick colours that is too light when it is against the white background (e.g. yellow). It is not easy for QR reader to scan the code properly.

Why is my QR code not working?

There are a number of possible reasons, such as:

  • Your QR code is too
  • Not enough contrast between the code and the background as QR code colours are too light
  • You may have cancelled your payment for our annual cloud hosting service for your QR code, which would have caused your QR code to be deactivated.
Can I change my QR code design without changing the QR contents?

Yes, the image inserted in the code, eye and dot pattern type, as well as eye and dot colours will not affect your QR code.

If I purchase a type of QR code in bulk, can I get a discount?

Yes, you can. Please contact us or your agents for special pricing.