General FAQ
Top 5 reasons to choose our QR codes:
- Unique, customisable design: Choose your desired colours, dot and eye pattern, and insert your photo to your QR code to make it recognizable.
- Yours forever: No expiry date for your QR code, no scan limit.
- Dynamic: change its content anytime, without changing QR image.
- Ad-free, unlike those free online QR codes
- Stores a variety of content types: Can contain a mix of information like text, documents, photos, and web links - all in one spot online for easy access. Furthermore, these pieces of information are neatly organized for you to navigate through easily. On the other hand, QR codes offered elsewhere are usually to a website or phone number (only one type of content).
You can reap these benefits, on top of many others like greater convenience, high-resolution QR code image, and flexible commercial usage, at competitive, low-cost prices.
A QR code is a type of barcode that can be read easily by a digital device and can store different kinds of information like URLs and files.
The contents of your QR code can be changed without changing the QR image. For example, you can change your company information while keeping the QR image unchanged; there is no need to reprint your QR code or update your QR image inside your digital or printed media (brochure).
QR codes can be input into a variety of digital media forms. These include:
- Documents (PDF, DOC, XLS)
- Mesage
- Vidmedia post
They can also be placed in hard copies of marketing material, such as your flyer, banner, or business card.
We saw the power of QR codes and wanted to create solutions targeted to
address the needs of people in specific markets. Thus, we offer innovative packages, each containing a mixture of our products. The mixture can contain different types of QR codes, Create-a-form service, Print QR label service, etc. The components of our individual packages are specially selected to complement one another.
Security Concern
Yes, multiple security measures have been put in place to ensure your personal information is protected.
- All data in transit is secured via SSL encryption (HTTPS).
- All data is stored in our encrypted Amazon Web Service database (RDS) servers in Oregon, United States.
- All data at REST is secured via AES256 encryption.
- We use Cloudflare as a proxy, with an extra layer of protection, including DDoS attacks.
- Data is accessible to select technical staff only, who resolve customer issues when a request is raised by the customer.
- We've added a layer of verification of URLs encoded into QR Codes using Google SafeBrowsing API to restrict the use of infected URLs, enhancing the data protection of end-users.
All personal information is confidential and will not be passed to any 3rd parties.
We recommend the app ‘Kaspersky QR Scanner’.
It instantly checks that a scanned link is safe before submitting any information to you.
The scanner provides QR code authentication and alerts you of any potential dangers behind a QR code, such as:
- A phishing scam
- A forced app download or premium text message scam
- Dangerous links
Account
Yes, we have to use a secured e-commerce account system to ensure accountability in the sales orders and allow us to communicate with you. Your email will be the channel we would use to seek any clarification that we need from you.
We do not practice refund policy because of the non-reversible resources committed to create the product.
You can write to us, and we will follow up with the request.
GETTING STARTED:
- Order a QR code from our Shop
- After payment and acknowledgement of your order, we will email you a form for you to fill up your desired contents and select your QR code design and colour.
- We will email you your QR code after we have created it – based on your submitted form details.
- Your QR code is ready for use!
Refer to our blog for more details.
You can order a Create-a-form service from us and we will add the form to your QR code page upon your request. Please contact us to discuss the details.
Yes, we offer printing services to print your QR code out as premium quality stickers.
Yes, you can change the contents anytime for the first 14 days after your purchase free of extra charges.
After 14 days, changes to your vCard-QR content will require a service fee (see Change QR content service.)
You can also choose to add content features to your vCard-QR code by purchasing our Add QR content service.
Yes, we offer a complimentary change of your QR code design during the first 14 days after purchase. Subsequent changes in design would have a small service charge of $5 each.
If you wish to make changes to your QR code’s colours, you can use the colour picker on this website.
Yes, you can purchase our Add QR content service.
There is no monthly subscription but there would be a small annual fee just
to maintain your QR contents in our cloud.
No, your QR code has no expiry date, and it uniquely belongs to you, all information (phone number, emails, etc.) can be updated easily. To let your QR code stay activated, a small yearly fee of $3-5 after your purchase is needed for our cloud hosting services.
Once we disable your QR code, the contents will no longer appear even when scanned. We will hold the QR-content for 3 months in our cloud before we deleted it permanently.
Your QR code will be kept in our system for 3 months temporarily before it is purged out of the cloud permanently. We can reactivate the QR code again as long as it is still in our cloud.
If you wish to de-activate your QR code, please contact us.
Yes, you can refer to the User Guide page and look for your specific product.
No limit, your QR code can be scanned as many times as possible. The number of scans will also be captured in our system.
In view of the cyber security and protection of your personal data, we will only allow authorized personnel to verify and edit your QR code.
Your QR code can be made clickable by attaching a hyperlink to it. A clickable QR code can be input in documents such as your digital flyer and word document, as well as in your email signature.
For examples of such applications, you can refer to the User Guide for our respective products.
We will email you your QR code in secured pdf format to ensure its high resolution.
Our QR codes can be read by any QR code scanner, but we recommend the
use of Kaspersky QR Scanner.
It instantly checks that a scanned link is safe before submitting any information to you.
The scanner provides QR code authentication and alerts you of any
potential dangers behind a QR code, such as:
- A phishing scam
- A forced app download or premium text message scam
- Dangerous links
You can refer to this website for helpful tips on possible colour combinations.
Do not pick colours that is too light when it is against the white background (e.g. yellow). It is not easy for QR reader to scan the code properly.
There are a number of possible reasons, such as:
- Your QR code is too
blurry - Not enough contrast between the code and the background as QR code colours are too light
- You may have cancelled your payment for our annual cloud hosting service for your QR code, which would have caused your QR code to be deactivated.
Yes, the image inserted in the code, eye and dot pattern type, as well as eye and dot colours will not affect your QR code.
Yes, you can. Please contact us or your agents for special pricing.